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Shipping Policy

  1. All orders shall be shipped and delivered within 1-2 business days to all areas in UAE except Al Dhafrah region which may take 2-4 business days as per third party courier schedule.

  2. You must provide us with complete and accurate recipient and delivery address information. We will not be liable for any issues with the delivery of your order as a result of you supplying us with incomplete or inaccurate information.

  3. Deliveries will be fulfilled by third party couriers on our behalf. By placing an order for delivery on the Website, you agree to the conditions of carriage of our delivery partners. All communications and agreements made between you and courier are your responsibility, in some circumstances, you select to receive your order by leaving it in front of your door or by someone else, you acknowledge and agree that we are not responsible or liable for any loss or damage that may result from this selection.

Return & Exchange Policy

  1. Products may be exchanged or returned for a refund within 3 days of receipt of the order, provided that they comply with this policy.

  2. All products must be returned in their unused, original condition, with unopened product packaging and any tags attached and seals unbroken. Incomplete, damaged, worn, soiled or altered products will not be accepted and will be sent back to the customer.

  3. Any products that are been made to order or specified as being non-returnable at the point of purchase will not be accepted for returns

  4. Refunds will be made back to your original payment method within 14 days of us receiving the returned goods. Delivery charges will not be refunded. If a promotional discount was applied to your order, the same discount will be applied when calculating your refund, such that the amount refunded will reflect the actual price you paid for the goods. 

  5. If a complimentary gift was issued with your purchase, this must also be returned with your goods.

  6. All delivery charges will be deducted from refunded amount.

  7. We monitor the number of returns made by our customers. Repeated returns will be noted and may, at our discretion, lead to the closure of your online account.

  8. This Returns Policy does not affect your rights as a consumer, including, where applicable, your right to return an order with defect within 3 days of recipient. 

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